Privacy Policy

Last Updated: August 10, 2025

US Window & Door ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through compliance with this Privacy Policy ("Policy"). This Policy describes the types of information we may collect from you or that you may provide when you visit www.uswindow-door.com (the "Site") and our practices for collecting, using, maintaining, protecting, and disclosing that information. It also explains your privacy rights under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), and how you can exercise those rights.

Important: By accessing or using the Site, or by otherwise providing information to us, you acknowledge the practices described in this Policy. If you do not agree with our policies and practices, please do not use our Site.

1. Information We Collect

1.1 Information You Provide Directly

• Contact details — name, postal address, email address, telephone and mobile numbers.

• Account information — username, password, and other identifiers used to access the Site.

• Commercial information — products or services purchased, service appointments, and payment details.

• Communications — contents of emails, online forms, or telephone calls you initiate with us.

1.2 Information Collected Automatically

When you interact with the Site, we automatically collect certain information from your device:

• Identifiers — IP address, device ID, browser type and version, operating system.

• Internet or electronic network activity — clickstream data, referring/exit pages, time-stamps, cookie identifiers, advertising identifiers, and interactions with our ads.

• Approximate geolocation derived from your IP address.

We collect this data through cookies, pixels, and similar technologies. See Section 5 (Cookies &Tracking Technologies) for details.

1.3 Sensitive Personal Information

We do not intentionally collect or process sensitive personal information except where you voluntarily provide it in the ordinary course of business (e.g., driver’s-license number to complete a financing application). If collected, we use and disclose sensitive personal information only for purposes permitted by Cal. Civ. Code §1798.121.

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2. How We Use Your Information

We may use the information we collect for the following business or commercial purposes:

1. Order Fulfillment & Customer Service: to process transactions, deliver products, arrange installations, and respond to inquiries.

2. Marketing & Promotions: to send newsletters, special offers, and other marketing communications you have opted to receive.

3. Advertising Attribution & Analytics: to measure the effectiveness of our marketing campaigns and improve ad relevance. This includes sharing certain hashed identifiers (e.g., email, phone) with advertising partners such as Google for Enhanced Conversions and similar tools.

4. Site Improvement & Security: to operate, maintain, debug, and improve our Site, and to detect and prevent fraud or security incidents.

5. Legal & Compliance: to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

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3. How We Disclose or “Share” Information

We disclose personal information only as described below:

3.1 Recipient Type: Service Providers

To operate our business and perform services on our behalf.

Sell: No

Share: Yes

3.2 Advertising Partners

To perform cross-context behavioral advertising, including enhanced conversions where opt-in allows.

Sell: No

Share: Yes

3.3 Analytics Providers

Site performance and usage measurement.

Sell: No

Share: Yes

3.4 Legal Authorities

Compliance with law, protection of rights.

Sell: No

Share: When required by law.

3.5 Limits to Disclosure or Sharing of Information

All the above information exclude text messaging originator opt-in data and consent; this information will not be shared or transferred to any third parties even if you give us permissions to send SMS messages to you.

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4. Data Security

We implement technical, administrative, and physical safeguards designed to protect personal information. However, no Internet transmission or storage system is completely secure; we cannot guarantee absolute security.

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5. Cookies & Tracking Technologies

We use first-party and third-party cookies, pixels, tags, and similar technologies to:

• Recognize repeat visitors and remember their preferences.

• Analyze Site traffic and performance.

• Facilitate online advertising and measure conversion rates (including Enhanced Conversions).

Managing Cookie Settings: You can control cookies through your web browser settings. For detailed instructions on how to manage cookies in your specific browser, visit:

USA.gov Cookie Guide: https://www.usa.gov/optout-instructions

All About Cookies: https://www.allaboutcookies.org/how-to-manage-cookies

These resources provide step-by-step instructions for Chrome, Firefox, Safari, Edge, and other popular browsers.

Please note that if you disable cookies, some Site features may not function properly, and our ability to provide personalized services or track conversions may be limited.

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6. Third-Party Links & Services

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to reviewtheir privacy policies.

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7. Children’s Privacy

The Site is not directed to children under 13. We do not knowingly collect personal informationfrom children under 13. If we learn that we have collected such information, we will delete itpromptly.

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8. California Privacy Rights

If you are a California resident, you have the rights listed below, subject to certain exceptions and limitations. To exercise any right, please use one of the methods in Section 9.

8.1 Right to Know / Access

Request the categories and specific pieces of personal information we have collected, the categories of sources, business or commercial purposes, and categories of third parties with whom we disclosed or shared that information in the preceding 12 months.

8.2 Right to Delete

Request that we delete personal information we collected from you, subject to statutory exceptions (e.g., to complete a transaction, detect security incidents, comply with legal obligations).

8.3 Right to Correct

Request correction of inaccurate personal information we maintain about you.

8.4 Right to Opt-Out of Sale/Sharing

Direct us to stop providing your personal information by opting out through:

• Call our office from any number found throughout this site including the header and footer and request we confirm or change your opt out settings.

• Email us at info@uswindow-door.com including the contact information you would like to be removed or opted out.

We will process your request within 15 business days and confirm your opt-out status via your preferred contact method. If you do not hear back from us via email, your message may have landed in spam, under that condition, please call to confirm.

8.5 Right to Limit Use of Sensitive Personal Information

If we use or disclose sensitive personal information for purposes beyond those authorized by §1798.121, you may direct us to limit such use.

8.6 Right to Non-Discrimination

We will not discriminate against you for exercising any CCPA rights.

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9. Submitting a CCPA Request

You may submit requests by any of the following methods:

• Call our office from any number found throughout this site including the header and footer and request we confirm or change your opt out settings.

• Email us at info@uswindow-door.com including the contact information you would like to be removed or opted out.

• Mail: US Window & Door, Attn: Marketing Department, 6188 Innovation Way, Carlsbad, CA 92009

We will verify your identity by matching the information you provide with information in ourrecords. Authorized agents may submit requests on your behalf with written permission.

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10. Data Retention

We retain customer information for warranty and service purposes for as long as legally required to fulfill our warranty obligations and provide ongoing product support.

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11. International Transfers

The Site is intended for U.S. visitors. If you access the Site from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ.

12. Changes to This Policy

We may update this Policy from time to time. When we do, we will post the revised version onthis page and update the “Last Updated” date. Material changes will be accompanied by aprominent notice or direct communication where required by law.

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13. Contact Us

If you have any questions about this Policy or our privacy practices, please contact us:

US Window & Door

6188 Innovation Way

Carlsbad, CA 92009

Email: info@uswindow-door.com

Phone: Any number listed on the site including in the header or footer