When you purchase high-quality windows for your home, understanding the warranty coverage is crucial. However, you may not be the original homeowner who invested in your home's windows or doors. So, you may be wondering if your Milgard products have a warranty. Milgard Windows and Doors, a reputable manufacturer known for their durable and stylish products, offers various warranty options, including lifetime limited warranties for certain models. As a certified Milgard dealer, we wanted to walk you through determining if your Milgard windows have a lifetime warranty and how to make the most of this valuable protection.
Checking Your Purchase Date
The first step in determining your warranty is determining when the windows were purchased. This information is critical because Milgard's warranty terms changed after being acquired by MI Windows and Doors. Windows purchased before this date may have different coverage than those bought afterward. If you need clarification on your purchase date, check your sales receipt, contact the dealer who installed your windows, or locate the sales order number on the product and call Milgard directly.
Finding Your Warranty Information
Once you've confirmed your purchase date, the next step is to access your specific warranty details. Milgard has made this process straightforward by providing an online warranty lookup tool. To use this resource, visit the Milgard warranty lookup page on their official website. You'll be asked to answer a few questions about your product, such as the window type, product line, and purchase date. After providing this information, you'll receive accurate and up-to-date details about the warranty status of your windows.
It's important to note that the warranty information provided through this tool is the most current and reliable source. Even if you have a physical warranty document, checking online ensures you have the latest information, as terms may have been updated since your initial purchase.
Understanding Milgard's Lifetime Limited Warranty
Milgard does offer lifetime warranties, but it's crucial to understand that these are limited lifetime warranties. The extent of coverage can vary depending on the specific model of windows you have purchased. Some Milgard window lines have a lifetime limited warranty, while others may have different coverage periods or restrictions.
Check the latest warranty information through Milgard directly, as you may still find out-of-date details on other sources online. The limited nature of the warranty means that certain conditions and exclusions apply. For instance, the warranty might not cover damage from extreme weather events, improper maintenance, or normal wear and tear. Always read the full warranty terms to understand what is and isn't covered.
Does a Milgard Lifetime Warranty Transfer to a New Owner?
One of the significant benefits of Milgard's warranty is that it transfers to new owners, making it a valuable selling point if you plan to sell your home in the future. This transfer process is straightforward and doesn't require much action from the new homeowner. However, there are several important factors to consider regarding warranty transfers:
It's important to note that the new owner's coverage terms change while the warranty transfers. In most cases, the original Full Lifetime Warranty becomes a 10-year Limited Warranty for subsequent owners, starting from the original purchase date of the windows, ensuring that new homeowners still receive substantial coverage, albeit for a fixed period.
Finally, no formal process or fee is required to transfer the warranty. The only recommendation from Milgard is that the selling homeowner should provide the warranty document to the buyer at the time of sale. However, this is not a requirement for the warranty to remain valid. New homeowners can easily contact Milgard with the property address and window details to confirm their warranty status.
This hassle-free warranty transfer adds significant value to homes with Milgard windows, providing sellers and buyers peace of mind. It's a testament to Milgard's confidence in their products and commitment to customer satisfaction across generations of homeowners.
How to Submit a Claim on Your Milgard Windows' Lifetime Warranty
If you find yourself in a situation where you need to make a warranty claim, it's important to follow the correct procedure to ensure your claim is processed efficiently.
1. Contact the Original Installer: The first step is to contact the company that initially installed your windows if you know them. These professionals often have extensive experience with Milgard products and can provide valuable support throughout the warranty claim process. They may be able to assess the issue, determine if it's covered under warranty, and even assist with the claim submission.
2. Find Your Warranty Information: Having your specific warranty details on hand is beneficial before proceeding with a claim. Use the Milgard warranty lookup tool to access this information. Ensure you have the correct warranty document for your product line and purchase date.
3. Submit a Service Request: Once you have your warranty information, visit Milgard's service request page on its official website. Here, you'll find a form to initiate your claim. Fill out this form with as much detail as possible about the issue you're experiencing with your windows.
4. Provide Necessary Information: When submitting your service request, be prepared to provide comprehensive details about your windows, including the product type, the nature of the problem, when you first noticed the issue and your contact information. The more information you can provide, the easier it is for Milgard to process your claim efficiently.
5. Documentation: If possible, take clear photographs of the issue with your windows. These visual aids can be beneficial in assessing your claim. You may be asked to upload these images as part of the service request process.
6. Follow-Up: After submitting your request, Milgard's customer service team will review your claim. They may contact you for additional information or to schedule the service. Be sure to respond promptly to any requests to keep the process moving forward.
7. Await Resolution: Depending on the nature of your claim, Milgard may offer different solutions, including repairing the window, replacing parts, or, in some cases, providing a completely new window. The specific resolution will depend on the terms of your warranty and the nature of the issue.
Remember that US Window & Door, as a Milgard dealer, can be an invaluable resource throughout this process. We can offer guidance, help you understand the warranty terms, and support you through the claim process. However, like many dealers, we only support the products and homeowners we installed. We may not be able to help if you choose another installation company. In that case, you may need to go directly to Milgard and manage the process without a dealer.
In conclusion, understanding and utilizing your Milgard windows' lifetime warranty can provide peace of mind and protect your investment for years. By familiarizing yourself with the warranty terms, knowing how to access your specific warranty information, and understanding the claim process, you can ensure that your Milgard windows continue to enhance your home's comfort and aesthetics for years to come.
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